Our consumer code
Barleywood Homes are proud to follow the Consumer Code for Home Builders. The Code makes the home buying process more transparent and sets high standards for customer service. It also ensures you are fully informed about your purchase and your consumer rights – before and after you move in.
The key requirements of The Code, which we are fully committed to providing, are:
Clear and truthful advertising and marketing materials
Sufficient pre-purchase information to help you make an informed decision
Effective customer service training for customer-facing staff
Contact details for ourselves and other relevant bodies
Home Warranty information
Contract information including your termination rights
Timing of construction, completion and handover
An accessible after-sales service
A complaints process
The latest version of The Consume Code for Home Builders applies to homes reserved after 1st January 2024.